Refund policy

30-Day Free Returns
At EliteGrove61, we want our customers to shop with confidence. If an eligible purchase does not meet your expectations, you may request a return within 30 days of receiving your order.
Eligible returns within this period are provided free of charge in accordance with the conditions below.
Return Eligibility
To request a return, contact our customer service team at:
support@EliteGrove61.site
Please provide your order number, the product you wish to return, and the reason for the return.
Do not return a product before receiving return instructions from our customer support team.
Returned products should generally be in substantially the same condition in which they were received and should include the original components, parts, and accessories where applicable.
We understand that reasonable inspection may be necessary after receiving a product. However, products that have been materially altered, intentionally damaged, misused, or returned with significant components missing may not qualify for a full refund.
Free Return Shipping
EliteGrove61 provides free return shipping for eligible returns requested within 30 days of delivery.
After your return request has been reviewed and approved, our team will provide the applicable return instructions.
Damaged, Defective or Incorrect Products
Please inspect your order after delivery.
If your product arrives damaged, defective, incomplete, or different from what you ordered, contact us promptly at support@EliteGrove61.site.
Please provide your order number and, where appropriate, clear photographs showing the product, packaging, and issue.
Our team will review the information and provide an appropriate resolution.
Refund Process
After your eligible returned product has been received and reviewed, we will notify you regarding the status of your refund.
If approved, your refund will normally be issued to the original payment method used when placing the order.
Please note that banks, credit card companies, and other payment providers may require additional processing time before the refunded amount appears in your account.
Exchanges
If you would prefer another product instead of a refund, please contact our customer support team.
Exchange availability depends on current inventory and the circumstances of your request.
Return Period
Standard return requests must be submitted within 30 days of delivery.
Requests made outside this period may not qualify under our standard return policy, except where otherwise required by applicable law.
Return & Refund Support
EliteGrove61
3255 W. Maldonado Rd
Phoenix, AZ, United States
Phone: (480) 410-8043
Email: support@EliteGrove61.site